Tenant support information
Help and advice for tenants. Frequently asked questions regarding renting a property through MyHome.
DURING THE TENANCY
- Who do I speak to if I have problems with my tenancy?
- Properties Managed by MyHome
- If your property is managed by MyHome please call +359 2 815 4080 or email your enquiry to info@myhome.bg or contact your dedicated Property Manager directly
- Properties not Managed by MyHome
If your property is not managed by MyHome please contact your Landlord direct or call our office on +359 2 815 4080
What references do I need to get?
For a long term let you will be asked to provide your previous landlords details and your current employers details so we can get a reference direct from them. You will also need to provide us with your ID details.
Who is responsible for contacting the utility companies after I move in?
If your landlord is in agreement you and the Landlord will be responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy. If the Utility account are going to stay in the Landlords name then you will be responsible for the payment of these accounts as per the terms of the invoice. Unpaid or overdue bills that have to be chased by MyHome or the Landlord will attract an administration fee of €25 + VAT, so we advise that you keep on top of your responsibilities.
How do I pay rent?
You will be asked to pay your rent through a designated bank account. If you want to pay in cash then you will need to come to our office whereby a receipt will be provided to you as proof of payment. You can pay using a credit/debit card in our office. A small fee to cover the banks charges will be added for such transactions.
What happens if my rent is paid late?
You should notify your designated Property Manager and inform them prior to the date the rent is due that you will be late. By doing so the late payment communication and notifications will be postponed (there is a charge of €25 + VAT for such communication and notifications). You must inform the Property Manager when the rent will be received, which should be within 5 days of the received date. After 5 days the letters for late payment will be sent and charges for such administration will be charged along with interest penalties added to the outstanding amounts.
AT THE END OF THE TENANCY
How do I serve notice to vacate my property?
Notice would need to be served in accordance with your tenancy agreement. This should be sent by registered delivery that requires a signature on receipt, or by delivering this in person to our office, or by emailing a PDF copy of your written notice to your designated Property Manager. The agreement should be referenced with your leased property details.
Address for written communication:
Property Management
MyHome Bulgaria
139 Vitosha Boulevard
Entrance A, 4th Floor
Sofia 1408
What penalties will I incur should I break my lease agreement early?
The primary liability will be what is listed in your tenancy agreement. If there is no early break clause then you will be liable to pay the outstanding rent until the end of the tenancy agreement. If the Landlord agrees to re-market the property and once a new tenant is found, then you will be responsible for paying the Landlords commission that will be refunded on a pro-rate basis.
What should I do with keys at the end of the tenancy?
Unless specific instructions are given by your Landlord, keys should be handed over at the Check-Out or dropped off at MyHome Offices. Please ensure all key sets and entrance fobs/cards are returned and a receipt is obtained. This process must happen on or before the last day of your tenancy.
Please note that you will be liable for rent on a daily basis until the keys are returned.
What expenditure should I expect at the end of the tenancy?
As an outgoing tenant typically your costs will be associated with professional cleaning and any damages detailed in the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.
When is my deposit returned to me?
Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and MyHome has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 20 working days and generally no more than 35 days, unless the utility provided Toplofikatsia is involved then it may take longer to obtain meter readings and settle accounts.
If your question is still not answered, please contact your Property Manager directly or MyHome Office.
How do I renew my contract after the first year?
You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.